Shipping policy

KA MAN LAM Thank you for shopping with KA MAN LAM. We focus on supplying various bag items to global consumers and uphold strict shipping standards to guarantee every order is correctly dispatched, fully protected during transit and delivered in intact condition within a stable delivery cycle.

Every confirmed customer order will be handled and prepared for dispatch within 1-3 business days, excluding weekends and official holidays. During large-scale promotions or sudden spikes in order quantities, the standard processing schedule could be prolonged. Our team will send formal email alerts to all buyers once notable shipping delays take place.

All shipping expenses linked to your purchase will be automatically computed and clearly presented on the checkout page before payment is completed. Estimated delivery times: Standard Shipping: 16 business days All quoted delivery durations are merely estimations rather than guaranteed deadlines. Actual delivery progress can be affected by courier backlogs, customs clearance formalities, severe weather, local logistics limitations and holiday scheduling.

Right after your bag order leaves our warehouse, you will receive an automated shipment confirmation email that includes complete tracking codes and logistics lookup links. Tracking records and real-time parcel movement data usually become accessible for online search within 24-48 hours after the courier picks up your package.

Buyers must double-check and validate the full accuracy of their shipping address information while completing checkout. KA MAN LAM shall bear zero liability for misdelivered, undeliverable or returned parcels caused by inaccurate or incomplete address details submitted by customers. Any shipment sent back to our premises due to address mistakes will incur extra reshipping charges that must be covered by the buyer.

Lost Packages: If your parcel goes missing while being transported, reach out to our customer support team within 7 days following your scheduled delivery date to start an investigation. Damaged Items: If your bag goods arrive with visible breakage, deformation or torn outer packaging, contact our service team within 48 hours after receiving the parcel. You need to submit clear photographs of the defective products and original packaging as proof. Our staff will carefully assess your case and take efficient measures to settle the problem without unnecessary delay.

Each bag sold in our store comes with exclusive maintenance guidelines for daily use and storage. Customers ought to follow these official directions to look after their items properly. KA MAN LAM will not take responsibility for any product harm brought on by incorrect cleaning methods, unauthorized modifications or reckless misuse of the bags.

All cross-border international shipments may be subject to import duties, customs taxes and various clearance surcharges set by the authorities of the receiving country. All such additional fees fall solely on the customer and are not incorporated into the listed product price or base shipping cost.

Should you hold any inquiries, doubts or feedback about this Shipping Policy or the logistics status of your order, feel free to get in touch with us via the information below: Trade Name: KA MAN LAM Phone number: +852 9150 6292 Email: service@kamanlam.shop Physical address: 20 Tat Tung Road, Tung Chung, NT, Hong Kong SAR China